SHIPPING & PAYMENT

What Shipping Method Is Available?

We pride ourselves on making products from the highest quality materials with attention to detail. You can send the product back to us in case the size, design, stitching or customization of the jacket is not according to your demands. To facilitate our customers, we have made the terms of our returns and exchange policy quite simple. If you are not completely satisfied with your purchase, we will gladly accept returns on eligible merchandise, within 30 days of purchase. To be eligible for a return, the following conditions must be met:

  • The request for return can be made by the customer within (7 days PK) or (14 days EU & Overseas) from the date you received product.
  • If there is a fault in any specific part of the jacket, kindly send a high-resolution picture of that part along with the jacket itself. The customer is paid back only the price of the product, which doesn’t include the delivery and packaging charges.
  • Merchandise must be unworn, in original condition, tags intact, and in its original packaging. They are UNWORN (except for trying on purposes of course) and in the same condition as sent. (Exposure to cigarette smoke, perfume or any other noticeable odors will be deemed as WORN).
  • Moreover, it is preferable that you use the same courier service for sending back the product which had been used by us. In case a different service has been used, the customer must provide us the tracking number.
  • After we have received your jacket, it will take around 15 days before you get the customized product or get your money back. Do mention if you wish the customized product to be shipped to your earlier than 15 days, as in such a case we will deliver the product through our overseas factory which required additional costs.
  • Proof of purchase is required.

Please note: First replacement is sent free of postage charge, but subsequent ones are not. All prices are inclusive of VAT. Delivery costs may be charged in addition; such additional charges are clearly displayed where applicable and included in the “Total Cost”.

When Will My Order Be Shipped?

If an order was placed Monday through Thursday it will be shipped 24 – 48 hours after the order is confirmed and payment is received. If an order was placed on a Friday prior to 12:00pm PST, the order will be shipped on Monday. You will receive an email confirmation when your order has shipped. Please note, with expedited shipping it will still take 48 hours to process the order before it ships.

  • The request for return can be made by the customer within (7 days PK) or (14 days EU & Overseas) from the date you received product.
  • If there is a fault in any specific part of the jacket, kindly send a high-resolution picture of that part along with the jacket itself. The customer is paid back only the price of the product, which doesn’t include the delivery and packaging charges.
  • Merchandise must be unworn, in original condition, tags intact, and in its original packaging. They are UNWORN (except for trying on purposes of course) and in the same condition as sent. (Exposure to cigarette smoke, perfume or any other noticeable odors will be deemed as WORN).
  • Moreover, it is preferable that you use the same courier service for sending back the product which had been used by us. In case a different service has been used, the customer must provide us the tracking number.
  • After we have received your jacket, it will take around 15 days before you get the customized product or get your money back. Do mention if you wish the customized product to be shipped to your earlier than 15 days, as in such a case we will deliver the product through our overseas factory which required additional costs.
  • Proof of purchase is required.

Please note: First replacement is sent free of postage charge, but subsequent ones are not. All prices are inclusive of VAT. Delivery costs may be charged in addition; such additional charges are clearly displayed where applicable and included in the “Total Cost”.

What Are Your Shipping Fees?

Our shipping fees are based directly on FedEx International Priority ® rates calculated by the weight of the item(s) purchased and the shipping destination zip code.

Is International Shipping Available?

International shipping is available for select countries. If you check out and have trouble, please contact us at [email protected]

Cancellations

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

  • Item(s) not available.
  • Difficulty in processing your payment information.
  • Cannot ship to address provided.
  • Duplicate order was placed.

Payment Method?

We accept only one payment option:

  • PayPal Online Payment
  • COD (Cash on Delivery is available for orders only within Karachi, Pakistan . This means that we only accept cash upon delivery of the order to you.)

PayPal Online Payments

PayPal is designed from the ground up to be one of the safest ways to send money online. Unlike other financial institutions, our payments are sent without sharing financial information. In fact, PayPal never shares your financial information with or sells it to merchants.
Information is automatically sent with a high level of data encryption. To help safeguard you against identity theft, every PayPal payment is followed by an email confirming your transaction.

For more information please visit PayPal.
As indicated above, orders will be dispatched as soon as the payment for the order/goods/items is confirmed.

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